1. Do reset and installation instructions come with the filter?

Yes, we send them with the digital filters.

2. Does the box need to be reset before the filter will work?

It doesn't, but it is best to do so.

3. Do I still have to order the pay per views?

Yes, you won't be able to tell the filter is even on there. It's a filter. Order your pay per view. Then when your bill comes you'll see that you haven't been charged. It's your responsibility to make payment arrangements.

4. How, when, why do you ship?

We ship via United States Postal Service. It will come directly to your mailbox! We ship the same day. This doesn't mean you will get it the same day. It just means we process your order fast. It usually takes 3-5 business days to arrive but can take up to 10 business days depending on your location.

5. Can I take the filter off after I've watched pay per views?

You will need to repeat the reset instructions that come with the filter before taking it off. If you don't reset it first, it could result in duplicate charges. Just try to think of it as part of the box from now on.

6. How do I know the memory is reset?

The box will temporarily forget the channel programming when it's reset.

7. Is there a money back guarantee?

All sales are final, However, we offer a 30 day guarantee against manufacturing defects. If you beleive your product is defective, E-mail support@digitalfiltersales.com to receive a RA number.

8. Can the cable company detect it?

The only way they can detect it is if you invite them into your house without taking it off first.

9. Do I get HBO, Cinemax, and other premium channels?

No, it's for pay per views only. A pay per view is an event that you order with your remote at the time of viewing. Like new movie releases, adult films, boxing events, Ultimate Fighting, WWF, etc. Anything that's pay per view.

10. Will it work on Satellite or normal cable?

Sorry but it will not. It's for digital cable only.

11. How do I know its safe to use my Credit Card on your Website?

Our Credit Card processing is done by Cardservice International. One of the largest processors in the world. When you checkout, you are taken to the Linkpoint secure server for the actual transaction, then returned to our website. All your information remains on the Linkpoint secure server.